The model changes the part
A similar-looking handset can need a different screen assembly or battery. Confirm the model and chosen part before quoting, and write the description so the customer and technician mean the same repair.
Software for phone repair shop owners
The counter needs the same story as the bench.
A cracked screen replacement starts with a device, a reported problem and permission to proceed. Keep the repair order and approved price clear enough that the person at pickup can explain the work without asking the technician to repeat the whole conversation.
Unleash your potential.
The everyday details
You know the work.
The admin adds up.
Diagnosis can change the price
A charging complaint may need further investigation before a repair is agreed. Separate the diagnostic charge from the proposed replacement and obtain approval for additional work through your normal process.
Pickup becomes a second intake
Without a clear repair description, counter staff have to ask what happened and what is still owed. Keep the completed work, invoice and payment history ready for that handover.
A warranty discussion needs the actual repair
A returning handset may have a new symptom or a question about completed work. Review the original description, invoice and your own repair terms before deciding what the next attendance covers; a repeat visit does not explain its own scope.
How Microtra helps
Keep the business connected.
Use the tools that fit your day, with your records ready on your phone or on the web.
Put approval beside the order
Use an order record for the reported fault, approved work, tasks and notes. Microtra does not diagnose phones or perform device testing; technical checks stay with your repair process.
Explore this featureTrack the parts you sell and use
The Retail shop setup enables stock and locations. Keep screen assemblies, batteries and accessories as distinct saved items or variants, with physical counts, supplier contacts and purchase orders.
Explore this featureExplain the repair bill
Build estimates and invoices with diagnostic work, labor and replacement parts on separate lines. Share a PDF through the device after checking that its description matches what the customer approved.
Explore this featureRecognize the returning customer
Store contact details and invoice history so repeat repairs do not begin with a missing billing address. Do not store unlock codes, personal device content or sensitive customer information in ordinary business notes.
Explore this featureRetain a special-order component cost
Record a supplier expense with its receipt and connect an approved billable cost where appropriate. Check the part description against the accepted repair rather than assuming every purchased component belongs on the customer bill.
Explore this featureA day in the life
From the first quote to paid.
Receive the handset
Identify the model, the reported fault and the person authorizing work. Follow a separate device intake and data-handling procedure before bench work starts.
Confirm the estimate
Describe the proposed part and labor in an estimate. Resolve approval directly before ordering a special component or extending the repair.
Prepare the pickup record
Update the order notes with the work completed and check parts used. Keep test results in the technical records appropriate to your shop.
Close the counter sale
Review the repair invoice and any accessory purchase with the customer. Record payment received through your existing cash or payment provider.
Your words
Find your way around.
Choose Retail shop when you set up Microtra and these are the labels you start with. Change them, and the tools you use, any time in Modules & terms.
- Your work
- Order
- Your customer
- Customer
Room to get started
Plans from $5.99/month.
Start with a 14-day free trial. No card needed. Compare plans to find the tools and invoice allowance that fit your business.
Your business. Your next step.
Try Microtra on your phone and on the web. Review plan details before choosing the right fit.
Compare plansA few useful answers
Questions from phone repair shop owners.
Is Microtra diagnostic software for phones?
It is business software for orders, customers, parts and invoices. Microtra does not run diagnostics, unlock handsets, recover data or control repair tools.
Which words will the shop see?
Choose Retail shop: the setup uses Order and Customer, with stock and locations enabled. Schedule and timesheets start off and can be switched on in Modules & terms if required.
Can replacement parts have different variants?
Saved items support variants, stock by location, reorder levels and physical counts. Confirm compatibility yourself before allocating a part to a repair.
Does an invoice take payment at pickup?
Use your existing payment method and record the received amount. Microtra card charging and Tap to Pay are coming soon.
Guides
Keep exploring
More for your business.
Small engine repair
Keep mower and small engine repair approvals, parts costs, shop tasks and invoices together. Use your own diagnostic tools beside the business record.
Explore industry guideSmall retail shops
Manage shop stock by location, counts, suppliers and purchase orders. Record sales and payments taken elsewhere with Microtra on phone and web.
Explore industry guideWhat to look for in software for a one-person business
Choose software for a one-person business by testing quotes, invoices, schedules, client records and exports against the way you actually work.
Read the guideSoftware for small business
Unleash your potential.
You do the work. Microtra gives you the software to run the business. Start your 14-day free trial. No card needed.
Compare plans in USD