The symptom is not the diagnosis
A customer description helps prepare a visit but does not establish the failed component. Distinguish reported behavior from findings so an early assumption does not become a promise about the repair.
Software for appliance repair owners
Carry the repair story from callout to return visit.
The first call may describe a warm refrigerator or a washer that stops mid-cycle. The useful business record starts with the reported symptom, address and access arrangements, then grows as the technician checks the appliance. Keep approvals and return work connected instead of treating every trip as an unrelated call.
Unleash your potential.
The everyday details
You know the work.
The admin adds up.
Parts can split a repair across visits
A diagnosis may end with an order and a return appointment. Keep the approved part and outstanding work visible so the follow-up starts with context rather than another conversation at the doorway.
Access and billing may involve different people
A tenant can open the property while a landlord approves spending. Record who to contact for each decision and clarify who receives the invoice before additional work begins.
How Microtra helps
Keep the business connected.
Use the tools that fit your day, with your records ready on your phone or on the web.
Keep the address and repair context close
Use client contacts and linked property records for the service address. Put the appliance identification, reported fault and findings in job notes; Microtra is a business record rather than a diagnostic database.
Explore this featureShow what the customer is approving
Build an estimate with callout labor, proposed parts and return labor described separately. Review quantities and agreed work before preparing the final invoice, especially when inspection reveals a different repair from the original request.
Explore this featureSeparate the visit from unfinished work
Create job tasks for assessment, approval and completion, and assign the planned appointments to staff. A clear status helps distinguish a completed inspection from a repair still waiting for a part.
Explore this featureUnderstand the time behind the invoice
Record time manually or with the job timer, including work that cannot be recovered from a quick glance at the schedule. Review time against labor billed when deciding how to quote similar repairs.
Explore this featureMake the next technician handover useful
A colleague returning to a repair needs the approved scope as well as the original symptom. Keep the finding, outstanding task and client decision in the job notes, with the next appointment assigned to the responsible staff member. Maintain your technical test records separately as needed; the business handover should explain why the return was arranged and what remains authorized.
Explore this featureA day in the life
From the first quote to paid.
Take the service call
Ask about appliance type, identification and the reported symptom. Confirm access, billing contact and the scope of the initial visit without promising a particular replacement part.
Inspect and explain
Record what the technician actually finds. Discuss the repair options with the person authorized to approve them and prepare an estimate before proceeding with extra work.
Arrange the return
Note the part needed and the work remaining. Set the follow-up only after checking availability directly, keeping both visits attached to the repair record.
Close the repair
Describe the labor and parts supplied on the invoice. Share its PDF from your device and enter payment received through your existing payment method.
Your words
Find your way around.
Choose Trades & construction when you set up Microtra and these are the labels you start with. Change them, and the tools you use, any time in Modules & terms.
- Your work
- Job
- Your customer
- Client
- Your records
- Properties
Room to get started
Plans from $5.99/month.
Start with a 14-day free trial. No card needed. Compare plans to find the tools and invoice allowance that fit your business.
Your business. Your next step.
Try Microtra on your phone and on the web. Review plan details before choosing the right fit.
Compare plansA few useful answers
Questions from appliance repair owners.
Does Microtra diagnose appliance faults?
Microtra does not provide fault-code interpretation, wiring diagrams or diagnostic recommendations. Technicians use their trade resources and judgment, then record the findings and approved business scope.
Which setup should repair technicians select?
Trades & construction gives you Job, Client and Properties. These terms suit property-based service work even when the item being repaired is an appliance.
Can I maintain a parts store?
Stock starts off in this setup. Enable it in Modules & terms before using stock locations, purchasing and saved parts items for the business.
Can I schedule a visit after the part arrives?
Yes. Arrange the time directly with the client, add the appointment to the existing job and assign the technician so the return visit retains the repair context.
Features
Guides
Keep exploring
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Explore industry guideHow to invoice as a handyman
Create clear handyman invoices with job descriptions, labor, materials, approved extras, payment terms and a practical process for tracking money received.
Read the guideSoftware for small business
Unleash your potential.
You do the work. Microtra gives you the software to run the business. Start your 14-day free trial. No card needed.
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