Software for IT support business owners
A workstation setup, an office visit and a migration project each need a clear business record. Microtra organizes agreed scope, client details, time and invoices around your support work. Diagnosis, remote access and monitoring belong in your specialist technical tools.
Unleash your potential.
The everyday details
A slow laptop conversation may expand into replacement planning or a wider office review. Establish which work is authorized and discuss additions before the invoice tells a different story from the client's request.
Preparation, an on-site visit and follow-up testing may happen separately. Log the business effort as it occurs so the final charge does not depend on remembered calendar entries.
A support record should explain the accepted task without becoming a password store. Keep credentials, recovery details and sensitive system information in the secure technical processes suited to them.
How Microtra helps
Use the tools that fit your day, with your records ready on your phone or on the web.
Record client details and concise business notes with estimates and invoices. Identify the person who can approve work and distinguish billing contacts from the people requesting support.
Explore this featureUse the work record for task lists, status and notes. Assign staff and appointments for the visits you arrange, checking your own technical prerequisites before confirming the schedule.
Explore this featureUse a timer or manual entries for approved support tasks. Review hours and descriptions before preparing time-and-materials billing from the work record.
Explore this featurePrepare estimate items for setup labor, agreed equipment and other accepted services. Keep exclusions and scope changes clear rather than implying that an estimate grants unlimited support.
Explore this featureEnter business expenses and billable client purchases with receipt photos. Check the invoice PDF before sharing it through your device and record payment collected elsewhere.
Explore this featureA day in the life
Confirm the contact, requested outcome and scope you can accept. Keep technical access and security checks in the systems your support process uses for them.
Review availability, assign the work and note the agreed appointment. Record dependencies as tasks without suggesting that the app checks a network or device automatically.
Capture service time against the task. If the request expands, agree the additional work with the authorized contact and update the estimate before continuing beyond the accepted scope.
Review labor descriptions and approved purchases, then share the invoice PDF. Enter payment received through your usual channel and retain the business history for a later inquiry.
Your words
Choose Law & professional services when you set up Microtra and these are the labels you start with. Change them, and the tools you use, any time in Modules & terms.
Room to get started
Start with a 14-day free trial. No card needed. Compare plans to find the tools and invoice allowance that fit your business.
Try Microtra on your phone and on the web. Review plan details before choosing the right fit.
Compare plansA few useful answers
It does not provide remote device access, network monitoring, automated patching or a technical help desk. Use specialist technical tools while keeping the agreed business work and billing here.
The Law & professional services setup starts with Case and Client. Linked records are off; adjust labels or enable modules in Modules & terms if your business needs different terminology.
Use a dedicated secure credential process for passwords and recovery information. Keep ordinary notes focused on the work agreed, approvals and business contact context.
Use distinct invoice descriptions for the approved equipment and labor. Review quantities, time entries and billable expenses before sharing the document with the client.
Keep exploring
Keep handyman estimates, property records, job tasks and invoices in one place. Record labor, materials and payments received with Microtra.
Explore industry guideChoose software for a one-person business by testing quotes, invoices, schedules, client records and exports against the way you actually work.
Read the guideSoftware for small business
You do the work. Microtra gives you the software to run the business. Start your 14-day free trial. No card needed.
Compare plans in USD